Thank you for choosing digital-market.euBecause our platform exclusively sells digital products (downloadable), web services and subscription/membership packages for sellers, please read our return and refund policies carefully before making a purchase.
1. Digital Products (E-books, Scripts, Software, Templates)
Due to the nature of digital products, which are delivered instantly via direct download or email, all sales of this type are final.
- Lack of right of withdrawal: According to current e-commerce legislation, downloadable digital products cannot be physically returned. For this reason, refunds cannot be granted once the download link has been generated or accessed.
- Exception: We will provide a full refund or product replacement only if the downloaded file is completely corrupt, technically defective, or does not correspond at all to the description on the site, and our support team cannot fix the problem within 14 days of notification.
2. Service Packages and Subscriptions (Seller Roles)
If you purchased a promotional package or vendor subscription (such as Beginner Seller or Expert Seller):
- You can request cancellation of your subscription and a refund within 14 calendar days from the date of purchase, only if you have not used the included services.
- If you have already published products on the site, used the premium features of the purchased role, or benefited from the promotion, the service is considered "consumed" and the right to a full refund is canceled.
3. Customized Web Services
For marketing, configuration or web development services that require manual work from our team:
- Money cannot be refunded after the execution of the service has begun by mutual agreement.
- If you wish to cancel a requested service before our team has started working on it, you will receive a full refund of the amount paid.
4. Procedure for Requesting a Refund
If your situation falls under one of the exceptions mentioned above, you can open a formal request:
- Send an email to our support department at: info@digital-market.eu.
- Mention in email order number, email address used for purchase and detailed reason for which you are requesting a refund (attach screenshots if the digital product has technical errors).
- Our team will review the request within 3-5 business days.
5. Funds Processing
If your request is approved, the refund will be processed automatically. The money will be returned directly to bank card used in the original transaction (through our secure online payment processor) or to the account from which the payment was made. The process can take between 5 and 10 banking days, depending on the issuing bank.